Here's the thing about a viewing enquiry: it's only worth something if someone follows it up. So whatever answers your phone needs to capture which property the caller means, how to reach them and when they can view. Then it needs to leave your negotiator with a clear next step.
For that job, Sayora is worth trying: £49 a month for AI answering, unlimited minutes, and a summary for your team by text, email or both after the call. If your agency runs on Street, Sayora also answers from your live listings and files each enquiry in Street. If a viewing has to be confirmed while the caller's still on the line, you'll want a service with access to your property diary. And if you handle lettings, tenant emergencies need their own route to someone who can act.
I'll walk you through the options, what 100 calls a month would cost with each and how to test them before you divert a single call.
A quick note before we start: Sayora is ours, so we're not a neutral party. The recommendations below use each provider's published features and prices, checked on 22 September 2026 (Voco's pricing on 29 October 2026), and they aren't a ranking of call quality. The examples are illustrations.
Start with what needs to happen next
- Enquiries a negotiator will call back: Sayora. One fixed monthly bill and a useful handover, as long as someone owns the follow-up. On Street, each enquiry lands in Street, attached to the property the caller asked about. Sayora doesn't book into a property CRM's diary or transfer calls.
- AI with more connections: Voco. Every plan, pay as you go included, has calendar booking and a Fixflo integration. Check that it connects to the diary you use, because a general calendar isn't the same as a property diary.
- People answering, with property software links: Pocket Receptionist. It names Reapit, Rex and Street.co.uk. Confirm the exact booking workflow and the hours your plan includes.
- Urgent calls put through to your team: Answer4u. It describes an escalation route for estate agents. Get the out-of-hours procedure and the price in writing.
One more thing before you divert anything. A valuation lead and a maintenance emergency, like a burst pipe, shouldn't get the same “someone will call you back” promise. So write down which numbers or call routes handle each.
What Sayora does with a viewing enquiry
Sayora answers from the information and instructions you provide, captures the enquiry and sends your team a summary. So you'd give Sayora your office hours, the areas you cover, how your valuations work and the questions a negotiator needs answering. Sayora also screens out cold sales calls.
A good handover is specific: the property, the caller's contact details, when they'd like to view and anything they said about their position. Your negotiator then checks availability and confirms the appointment. Until that happens, it's a request, and it should stay a request. For every other call an agency gets, from valuations to tenant repairs, see Sayora for estate and letting agents.
You keep your agency's existing number and divert calls to a dedicated Sayora number whenever you want cover. Your phone provider controls the diversion settings and any charges. Sayora is £49 a month with no setup fee, and your first week is free from signup with no card. You can cancel at any time. Without a card the week includes 100 minutes of calls.
Sayora can book into Google Calendar or Cal.com once you've connected one. If your agency runs on Street, Sayora connects to Street: your receptionist answers from your live listings, and each enquiry lands in Street, attached to the property the caller asked about, with viewing and valuation requests marked as such. If your website runs PropertyHive, we can connect it so your receptionist answers from the properties on it. What Sayora can't do is book into Street's own diary, write to Reapit, Alto or another property system, or put a tenant through to your on-call manager. If any of those is essential, give the alternatives below the first trial.
What the alternatives add
Voco: more connections on every plan
Voco's property service describes qualifying applicants and booking into your diary where it's integrated. Its pricing page puts calendar booking, including Cal.com, and its integrations, including Fixflo and HubSpot, on every plan, along with transfer rules for urgent calls.
The cheapest way in is pay as you go: no monthly fee, and 39p a minute, billed by the second. It runs on credit you load from £19.98, and new calls stop soon after it runs out unless you switch on auto top-up.
Starter is £49 a month for 136 minutes, which Voco puts at about 104 calls, then 36p a minute. It comes with a £20 spend cap, so the bill tops out at £69 unless you raise or remove the cap, and Voco says it keeps answering every call once you reach it. That means you don't need the £99 Professional plan just to handle 100 calls. Its prices exclude VAT.
If one of Voco's connections would save your team a manual step, Voco is the closer comparison. Just test a booking in your real diary before you treat it as confirmed.
Pocket Receptionist: a person working with your property software
Pocket Receptionist describes handling viewings and valuations, qualifying applicants and linking to Reapit, Rex and Street.co.uk. So if you want a person answering, or Reapit or Rex updated, it's a stronger place to start.
Its published plans start at £75 for 30 calls, with Pro at £230 for 100 and £2.99 for each extra call. They cover 8am to 8pm, and the separate 24/7 service needs its own quote. Ask about VAT and exactly which software actions are included.
Answer4u: an urgent call reaches someone
Answer4u's estate agent service describes 24/7 answering, appointment scheduling and forwarding for urgent matters. Pricing is by quote.
Ask them to demonstrate a tenant emergency where the first on-call contact doesn't answer. A transfer attempt only helps if the procedure says what happens next. And be clear about who authorises and arranges a contractor, because forwarding a call doesn't do that on its own.
Add up a full month
Let's use an illustrative 100 answered calls a month. The published plans give you a useful starting bill, but these are different services, so you're buying an outcome as well as a price.
| Service and plan | Monthly cost |
|---|---|
| Sayora | £49 |
| Voco Starter | £49 to £69 |
| Pocket Receptionist Pro | £230 |
| Answer4u | Quote required |
Voco charges by the minute, billed by the second, so the length of your calls sets its bill. A hundred calls fit Starter's 136 minutes if they average 81 seconds or less, which keeps it at £49. From an average of about two minutes, the £20 spend cap it comes with holds the bill at £69.
Pay as you go only costs less than Starter if those calls average under about 75 seconds, which is also how long Voco's pricing assumes a typical call lasts. At a minute each, it would be £39, less than Sayora too. But nothing caps it except your credit, so at two minutes a call it comes to £78. Unless your calls are short, Starter is the plan to price.
On Pocket, the Pro plan is cheaper here than Growth, which would be £145 plus 40 extra calls at £2.99, or £264.60. And Sayora's £49 covers unlimited minutes.
All the figures follow each provider's published pricing. Voco's exclude VAT, but Pocket's pricing page doesn't make its VAT basis explicit, so confirm it before you compare final invoices. Your own phone provider may charge for forwarding, too. If you'd like to try your own volume, the cost calculator models selected human plans against Sayora.
Test the calls, then read them as your negotiator
For the trial, use four calls: a viewing request, a valuation lead, a landlord chasing an update and a cold sales call. Then add an urgent maintenance scenario, to check that your chosen emergency route actually reaches help. It's a test, so don't send real emergencies through a route you haven't proven.
Now read each message as the person who'll act on it. Can your negotiator identify the property, ring the caller and confirm the next step without replaying the whole conversation? Did the caller hear a confirmed booking, or a request? Those answers matter far more than a fluent greeting.