Booked into your Google Calendar, before the caller hangs up.

Your free/busy times, so Sayora knows when you're open. Sayora also reads the events on the calendar you pick, to keep the appointments Sayora books in step with that calendar: all of them when you connect, then each one that changes. Sayora acts only on its own appointments and doesn't keep the rest. Where travel-aware booking is on for your account and you go to your customers, Sayora also reads where your other appointments are, only to put the times with the least driving first. Sayora can't change or delete any other event on your calendar. In Google's terms that's the calendar.readonly and calendar.events permissions, plus userinfo.email to show which account is connected. Nothing else: no Gmail, no Drive, no contacts. Our privacy policy has the full detail.

No. Sayora only manages the appointments Sayora books on your behalf. Every other event on your calendar is left exactly as it is.

The caller rings back from the number the appointment is booked under, with their caller ID showing, and Sayora moves or cancels the event Sayora booked on that call. With a withheld number, they’ll need to call back with it showing. If your forwarding shows your own number instead of the caller’s, Sayora can’t change an earlier appointment and takes a message for you instead. Sayora never edits anything Sayora didn’t create.

Yes. Turn on On-site appointments under Bookings and your receptionist asks for the caller’s postcode before offering times, then takes the first line of the address. The address shows as the appointment’s location, so it opens in Maps.

The one you pick under Book into, on the Bookings page in your Sayora portal. If you keep a separate work calendar, choose that one.

Yes. A personal Google account and a Google Workspace account both work the same way.

Yes. Your Google tokens are encrypted at rest and used only to run the booking feature you switched on. We never sell your data, use it to serve ads, or use it to train AI models. Our use of Google data follows the Google API Services User Data Policy, including its Limited Use requirements.

Any time. Go to Settings, then Bookings, in your Sayora portal and tap Disconnect, or revoke access directly from your Google account at myaccount.google.com/permissions. The moment you disconnect, Sayora stops the calendar notifications and takes your tokens out of use.

No. The integration is optional. You can connect Cal.com instead, car dealers on MotorDesk can book into MotorDesk, or you can run with no calendar at all: Sayora then takes the caller’s details for you to follow up.