Early bird: £49 a month, kept while you stay. 34 places left. See pricingEarly bird: £49 a month. 34 places left. See pricing

How Sayora works

Your own number and a receptionist trained on your business, answering in your name. Here’s how each part works, and the steps to going live.

Your number

Sayora answers on a dedicated UK number, and your calls reach Sayora the way they reach a voicemail today: you forward them.

  • Pick a local number for your area where one’s available, or a National 03 number that works right across the UK. One business, one number.
  • You keep the number your customers already ring and forward the calls you don’t answer, so you still pick up your own phone as normal.
  • Call forwarding asks up to four questions, then gives you each code with your Sayora number already in it.
  • Tap Start the test, don’t pick up, and when the call diverts you get a text: “Test passed.”

In the help centre How to forward your calls to SayoraTesting your forwardingYour first hour

What your receptionist knows

Your receptionist only knows what you’ve told it. Anything it hasn’t been given becomes a message for you, never a guess.

  • Business details holds what you do, your services, and where you work or where you’re based.
  • Opening hours tell your receptionist when you’re open, and Call back within is the most it will promise a caller.
  • Sayora reads your website when you sign up, the pages behind your homepage too, and shows you which pages were read.
  • Common questions are answered word for word, from the moment you save one.

In the help centre How to train your receptionistYour business details and opening hoursAdding your common questions

How your receptionist behaves

The name callers hear, the voice they hear it in, and the rules your receptionist follows on every call are yours to set.

  • Give your receptionist a name, and choose from 18 British and Irish voices, each with a sample to hear first.
  • Write up to ten rules in your own words. Sayora checks each one when you save it, and suggests other wording when a caller might hear a rule differently from how you meant it.
  • If your receptionist trips over a word, add it under Pronunciation with how it sounds.
  • Ask on the call adds up to three questions of your own to every call, such as a vehicle registration.

In the help centre Name and voiceRulesExtra questions your receptionist asks

On the call

When someone rings, your receptionist takes a message, books them in, answers their questions or screens out the spam.

  • Your receptionist greets the caller in your business’s name, takes their name, confirms the best number to reach them on and writes a short summary.
  • With Google Calendar or cal.com connected, your receptionist offers your real availability and books the slot on the call.
  • Callers your receptionist recognises get a short welcome back instead of the full introduction.
  • A courier or supplier gets a message taken for you. Cold sales calls are ended politely and never land in your leads.

Watch the five jobs on the homepage

In the help centre What your callers hearTaking bookingsSpam and cold callers

Where your leads land

The moment a call ends, Sayora lets you know, and the lead is waiting for you in your Inbox.

  • Text alerts and Email alerts are both on from the start, and an urgent lead’s text starts with the word URGENT.
  • Each lead has the caller’s name and number, a Summary, the Details you asked for, the booking if one was made, and the recording and transcript.
  • Private details Sayora finds in the recording, such as phone numbers and email addresses, are bleeped out.
  • Tap Mark done once you’ve followed up. Every call stays in Calls.

In the help centre How you hear about a new leadLead alerts and caller textsYour Inbox

What Sayora won’t do

Sayora is built to be straight with your callers, and some of that no setting can change.

  • Your receptionist won’t invent a price or a fact you haven’t given it. Anything you haven’t covered is taken down as a message for you.
  • Every caller hears the call is recorded before they’re asked for any details, and your receptionist never claims to be a person.
  • Sayora is built so no rule can stop your receptionist telling anyone hurt or in danger to contact the emergency services first, or make it ask for card details or passwords.
  • Sayora only answers calls that come in to you, and never rings your customers. Recordings are deleted 90 days after the call.
  • Sayora answers in English only, so if many of your callers need another language, give them another way to reach you.

In the help centre What Sayora doesRulesCall recording and your callers’ privacy

Illustrative businesses, people and calls, drawn from Sayora’s own portal and texts.

Going live, step by step

Minutes to build, live the same day, and no setup call. Your first week is free, on real calls, with no card to start.

  1. Start your free week

    Find your business and make your account, and Sayora builds your receptionist from it in minutes. No card.

  2. Pick your number

    A local number for your area where one’s available, or a National 03 number. It takes real calls from the first day.

  3. Try it

    Ring your number as a customer would and hear how you’re looked after. Put right anything it gets wrong.

  4. Forward your calls

    Follow the codes under Call forwarding, then tap Start the test.

  5. You’re live

    From the next call you miss, Sayora answers and the lead comes to you. Add a card before the week ends to keep it answering.

  6. Add a card

    Any time in the week, with your business details, as UK rules ask. Nothing is charged until the week ends, then it’s £49 a month.

Built for your business in minutes

Find your business and Sayora builds your receptionist from it. Try it, then decide.

Train your receptionist

Free for 7 days. No card.